Core service
Payment Journey Intelligence Infrastructure™
Banks already generate enormous amounts of information about payments. Payment networks generate additional events as money moves between institutions. The challenge is that much of this information exists across different systems, formats, networks and operational environments. OpenPaymentGPS is designed to connect those signals into one understandable payment journey.
Our platform receives authorized payment information from participating financial institutions and supported payment infrastructures, normalizes those events and transforms them into intelligence that banks can deliver through their own digital channels.
Where is my money?
Understand the current stage of the payment journey.
What happened?
Translate technical payment events into understandable information.
What happens next?
Provide the next known or reasonably inferred payment stage when supported by available data.
Do I need to do anything?
Help distinguish between normal processing, institutional action and situations requiring customer attention.
01 · Payment journey visibility
See the journey, not just the transaction
OpenPaymentGPS is designed to assemble authorized payment events into a unified journey view. Depending upon the underlying bank and network information available, customers may be able to understand stages such as these.
- 01
Payment initiated
- 02
Bank processing
- 03
Payment released
- 04
Network processing
- 05
Intermediary processing
- 06
Additional review
- 07
Beneficiary bank received
- 08
Credited / completed
From "payment pending" to "here is what is happening."
02 · Payment Event Normalization™
Different systems speak different languages. OpenPaymentGPS creates one payment language.
Banks and payment networks can represent payment events using different messages, identifiers, status codes and operational terminology. OpenPaymentGPS is designed to normalize supported payment information into a common payment-journey model.
The underlying payment infrastructure remains intact. OpenPaymentGPS provides the interpretation layer.
03 · Payment Intelligence Engine™
Go beyond tracking
Tracking tells you that something happened. Intelligence helps explain what it means. The Payment Intelligence Engine is intended to analyze available payment events, historical journey information and authorized institutional data to help determine:
- current payment stage
- most recent confirmed event
- elapsed processing time
- next expected stage where determinable
- potential exception indicators
- whether customer action appears necessary
- whether institutional action may be pending
- corridor and journey performance patterns
- available fee or deduction information
- final payment disposition
04 · Exception Intelligence™
When something goes wrong, knowing that it is delayed is not enough
Traditional payment status experiences can leave customers with "pending", "processing" or "contact your bank". Where supported by available data, OpenPaymentGPS can help participating institutions identify:
- 01
Where did the exception occur?
- 02
What type of event caused the exception?
- 03
Which institution or participant controls the next action?
- 04
Has additional information been requested?
- 05
Is customer action required?
- 06
Has a return or rejection been initiated?
- 07
Is the payment still progressing normally?
This can potentially reduce unnecessary customer-service inquiries while helping bank personnel investigate genuine payment exceptions more efficiently.
05 · Bank-to-Customer Payment Communication™
Turn payment operations into a customer experience
A bank should eventually be able to place OpenPaymentGPS intelligence directly inside its existing customer experience. The bank retains its relationship with its customer; OpenPaymentGPS powers the intelligence behind the experience.
International wire
- ✓ Payment initiated
- ✓ Released by your bank
- ✓ Entered international processing
- ● Current stage: additional review
- ○ Beneficiary-bank delivery
- ○ Recipient credited
Customer action
No action currently required.
Last confirmed update: 8 minutes ago
Powered by OpenPaymentGPS™
06 · Multi-rail intelligence architecture
Built beyond a single payment network
The architecture is designed to accommodate authorized integrations with multiple payment environments through OPGPS Connect™.
- SWIFT Connector
- Bank API Connector
- Correspondent Banking Connector
- Domestic Payment Connector
- Instant Payment Connector
- Bank Core Connector
- Future Network Connectors
OpenPaymentGPS is designed as an extensible payment-intelligence architecture. Supported networks, institutions and data availability will depend upon individual integrations, permissions and commercial arrangements.
07 · OpenPaymentGPS API™
Payment intelligence built into the bank
Financial institutions should not have to send customers somewhere else to understand their payments. Our APIs are designed to let participating banks and authorized partners integrate payment-journey intelligence into their existing channels.
The bank owns the customer experience. OpenPaymentGPS supplies the payment intelligence infrastructure behind it.